English
Arabic
French
German
Japanese
Korean
Spanish
Total Vacancy Rate – 4.55%
Percent of rent collected – 97.25%
Eviction Rate – 1.39%
Total residents on current lease – 90.91%
Avg Cost of work order – $299.54
# of Properties serviced – 808
Yearly Rent Roll – $15,881,336
Property Value – $151,544,440
Avg Prop Value – $ 190,787
Avg Monthly Rent – $1,530
Total Vacancy Rate – 4.95%
Percent of rent collected – 97.7%
Eviction Rate – 1.25%
Total residents on current lease – 92%
Avg Cost of work order – $299.47
# of Properties serviced – 838
Yearly Rent Roll – $15,881,336
Property Value – $142,874,564
Avg Prop Value – $ 176,824
Avg Monthly Rent – $1,569
Total Vacancy Rate – 3.84%
Percent of rent collected – 98.1%
Eviction Rate – 1.59%
Total residents on current lease – 92.92%
Avg cost of make ready – $1,637
Avg Cost of work order – $131.16
# of Properties serviced – 818
Yearly Rent Roll – $15,881,336
Property Value – $141,785,953
Avg Prop Value – $ 175,695
Avg Monthly Rent – $1,589
Total Vacancy Rate – 3.89%
Percent of rent collected – 94.8%
Eviction Rate – 1.59%
Total residents on current lease – 94.8%
Avg cost of make ready – $1,590
Avg Cost of work order – $143.91
# of Properties serviced – 856
Yearly Rent Roll – $17,833,922
Property Value – $155,398,694
Avg Prop Value – $ 189,279
Avg Monthly Rent – $1,667
Total Vacancy Rate – 5.99%
Percent of rent collected – 95.1%
Eviction Rate – 1.65%
Total residents on current lease – 93.1%
Avg cost of make ready – $952.01
Avg Cost of work order – $134.52
# of Properties serviced – 918
Total 2017 Rent roll – $ 16,666,992
Projected 2018 Rent Roll – $18,231,288
Property Value – $159,802,410
Avg Prop Value – $ 174,076
Avg Monthly Rent – $1,654
Total Vacancy Rate – 6.06%
Percent of rent collected – 97.1%
Eviction Rate – 1.25%
Total residents on current lease – 92.5%
Avg cost of make ready – $2,169
Avg Cost of work order – $135.48
# of Properties serviced – 817
Total 2017 Rent roll – $ 16,666,992
Projected 2018 Rent Roll – $15,819,576
Property Value – $132,446,192
Avg Prop Value – $ 165,972
Avg Monthly Rent – $1,589
Total Vacancy Rate – 5.28%
Percent of rent collected – 98.45%
Eviction Rate – 1.09%
Total residents on current lease – 89.6%
Avg cost of make ready – $1,866
Avg Cost of work order – $181.03
# of Properties serviced – 817
Total 2017 Rent roll – $ 16,666,992
Projected 2018 Rent Roll – $16,664,172
Property Value – $144,258,704
Avg Prop Value – $ 169,317
Avg Monthly Rent – $1,571
Total Vacancy Rate – 3.73%
Percent of rent collected – 97.9%
Eviction Rate – .93%
Total residents on current lease – 90.44%
Avg cost of make ready – $2,757
Avg Cost of work order – $191.61
# of Properties serviced – 822
Total 2017 Rent roll – $ 16,666,992
Projected 2018 Rent Roll – $18,628,980
Property Value – $144,908,204
Avg Prop Value – $ 168,890
Avg Monthly Rent – $1,514
Total Vacancy Rate – 3.83%
Percent of rent collected – 98.22%
Eviction Rate – 1.04%
Total residents on current lease – 93.4%
Avg cost of make ready – $2,757
Avg Cost of work order – $191.61
# of Properties serviced – 831
Total 2017 Rent roll – $ 16,666,992
Projected 2018 Rent Roll – $18,302,748
Property Value – $142,207,402
Avg Prop Value – $ 164,973
Avg Monthly Rent – $1,546
Total Vacancy Rate – 3.22%
Percent of rent collected – 98.37%
Eviction Rate – .37%
Total residents on current lease – 89.98%
Avg cost of make ready – $1,505.18
Avg Cost of work order – $
# of Properties serviced – 791
Total 2017 Rent roll – $ 16,666,992
Projected 2018 Rent Roll – $17,577,828
Property Value – $135,036,935
Avg Prop Value – $ 167,124
Avg Monthly Rent – $1,562
Total Vacancy Rate – 3.2%
Avg Days on Market 32 Days
Percent of rent collected – 92.67%
Eviction Rate – 1.57%
Total Residents on current lease – 89.53%
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $1,019.51
Avg Cost of work order – $189.02
# of Properties serviced – 764
Total Rent Roll 2017 – $16,666,992
Projected 2017 rent roll – $17,369,892
Property Value – $129,126,150
Avg Prop Value – $162,832
Avg Monthly Rent – $1,565
Total Vacancy Rate – 4.7%
Avg Days on Market 32 Days
Percent of rent collected – 95.98%
Eviction Rate – 1.47%
Total Residents on current lease – 95.6%
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $1,668.13
Avg Cost of work order – $180.09
# of Properties serviced – 750
Total Rent Roll 2017 – $16,666,992
Projected 2017 rent roll – $17,020,272
Property Value – $121,960,284
Avg Prop Value – $156,761
Avg Monthly Rent – $1,541
Total Vacancy Rate – 5.6%
Avg Days on Market 32 Days
Percent of rent collected – 94.95%
Eviction Rate – .93%
Total Residents on current lease – 94.6%
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $3412
Avg Cost of work order – $531.44
# of Properties serviced – 752
Total Rent Roll 2016 – $13,125,144
Projected 2017 rent roll – $16,666,992
Property Value – $118,973,168
Avg Prop Value – $158,209
Avg Monthly Rent – $1,560
Total Vacancy Rate – 5.8%
Avg Days on Market 32 Days
Percent of rent collected – 96.5%
Eviction Rate – < 1%
Total Residents on current lease – 93.5%
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $351
Avg Cost of work order – $564.43
# of Properties serviced – 636
Total Rent Roll 2016 – $13,125,144
Projected 2017 rent roll – $16,581,204
Property Value – $118,101,060
Avg Prop Value – $155,600
Avg Monthly Rent – $1,544.88
Total Vacancy Rate – 9.4%
Avg Days on Market 32 Days
Percent of rent collected – 97%
Eviction Rate – 0.38%
Total Residents on current lease – 94.6%
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $1,645.99
Avg Cost of work order – $369.67
# of Properties serviced – 636
Total Rent Roll 2016 – $13,125,144
Projected 2017 rent roll – $14,314,692
Property Value – $97,889,002
Avg Prop Value – $152,951
Avg Monthly Rent – $1,568.84
Total Vacancy Rate – 7.8%
Avg Days on Market 32 Days
Percent of rent collected – 97%
Eviction Rate – 0.45%
Total Residents on current lease – 94.4%
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $2,261.80
Avg Cost of work order – $275.64
# of Properties serviced – 586
Total Rent Roll 2014 – $5,738,764
Projected 2016 rent roll – $13,125,144
Property Value – $90,133,435
Avg Prop Value – $154,074
Avg Monthly Rent – $1,568.58
Total Vacancy Rate – 10%
Avg Days on Market 32 Days
Percent of rent collected – 97%
Eviction Rate – 0.45%
Total Residents on current lease – 96.4%
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $1,686.00
Avg Cost of work order – $362.00
# of Properties serviced – 567
Total Rent Roll 2014 – $5,738,764
Projected 2016 rent roll – $12,751,272
Property Value – $86,312,344
Avg Prop Value – $151,425
Avg Monthly Rent – $1,566.30
Total Vacancy Rate – 6%
Avg Days on Market 32 Days
Percent of rent collected – 95%
Eviction Rate – 0%
Total Residents on current lease – 92.2%
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $2,087.00
Avg Cost of work order – $172.00
# of Properties serviced – 546
Total Rent Roll 2014 – $5,738,764
Projected 2016 rent roll – $12,494,724
Property Value – $81,837,553
Avg Prop Value – $148,525
Avg Monthly Rent – $1,580.91
Total Vacancy Rate – 6%
Avg Days on Market 32 Days
Percent of rent collected – 94%
Eviction Rate – 0%
Total Residents on current lease – 95.9%
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $2,087.00
Avg Cost of work order – $172.00
# of Properties serviced – 523
Total Rent Roll 2014 – $5,738,764
Projected 2016 rent roll – $10,021,740
Property Value – $78,820,263
Avg Prop Value – $146,778
Avg Monthly Rent – $1,555.21
Total Vacancy Rate – 5%
Avg Days on Market 31 Days
Percent of rent collected – 97%
Eviction Rate – .49%
Total Residents on current lease – 92.2% (8.8% on month to month)
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $2,963.46
Avg Cost of work order – $354.07
# of Properties serviced – 480
Total Rent Roll 2014 – $5,738,764
Projected 2016 rent roll – $8,571,816
Property Value – $67,318,500
Avg Prop Value – $140,246
Avg Monthly Rent – $1,517.25
Total Vacancy Rate – 4%
Avg Days on Market 32 Days
Percent of rent collected – 97%
Eviction Rate – 0%
Total Residents on current lease – 96.3% (3.7% on month to month)
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $2,499.97
Avg Cost of work order – $441.74
Percent of closed work orders completed within 7 days – 72%
# of Properties serviced – 469
Total Rent Roll 2014 – $5,738,764
Projected 2016 rent roll – $8,571,816
Property Value – $67,567,426
Avg Prop Value – $140,472
Avg Monthly Rent – $1,485.07
Total Vacancy Rate – 5%
Avg Days on Market 32 Days
Percent of rent collected – 95%
Eviction Rate – 1.03%
Total Residents on current lease – 94% (6% on month to month)
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $2,570
Avg Cost of work order – $315.48
Percent of closed work orders completed within 7 days – 75%
Overall Portfolio
# of Properties serviced – 456
Total Rent Roll 2014 – $5,738,764
Projected 2016 rent roll – $6,926,028
Property Value – $61,765,946
Avg Prop Value – $133,692
Avg Monthly Rent – $1,444.48
Total Vacancy Rate – 4%
Avg Days on Market 24 Days
Percent of rent collected – 95%
Eviction Rate – 1.03%
Total Residents on current lease – 94% (6% on month to month)
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $3,009
Avg Cost of work order – $385.65
Percent of closed work orders completed within 7 days – 42.5%
Overall Portfolio
# of Properties serviced – 439
Total Rent Roll 2014 – $5,738,764
Projected 2016 rent roll – $6,750,564
Property Value – $55,535,858
Avg Prop Value – $124,241
Avg Monthly Rent – $1,464.91
Total Vacancy Rate – 8%
Avg Days on Market 37.83 Days
Percent of rent collected – 95%
Percent of rent collected online – 101%
Eviction Rate – 1.03%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Avg cost of make ready – $2,980
Avg Cost of work order – $270.61
Percent of closed work orders completed within 7 days – 91%
Overall Portfolio
# of Properties serviced – 448
Total Rent Roll 2014 – $4,487,514
Projected 2015 rent roll – $7,569,780
Property Value – $54,619,440
Avg Prop Value – $123,853
Total Vacancy Rate – 8%
Avg Days on Market 37.83 Days
Percent of rent collected – 94%
Percent of rent collected online – 91%
Eviction Rate – 1.04%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 7.69%
Percent of closed work orders completed within 7 days – 51%
Overall Portfolio
# of Properties serviced – 450
Total Rent Roll 2014 – $4,487,514
Projected 2015 rent roll – $7,516,776
Property Value – $59,079,792
Avg Prop Value – $130,418
Total Vacancy Rate – 9%
Avg Days on Market 31.04 Days
Percent of rent collected – 91%
Percent of rent collected online – 89.7%
Eviction Rate – 2.96%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 14.67%
Percent of closed work orders completed within 7 days – 52%
Overall Portfolio
# of Properties serviced – 424
Total Rent Roll 2014 – $4,487,514
Projected 2015 rent roll – $7,668,360
Property Value – $58,755,744
Avg Prop Value – $130,859
Total Vacancy Rate – 11%
Avg Days on Market 25.3 Days
Percent of rent collected – 93%
Percent of rent collected online – 91%
Eviction Rate – 1.32%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 13.18%
Percent of closed work orders completed within 7 days – 56%
Overall Portfolio
# of Properties serviced – 445
Total Rent Roll 2014 – $4,487,514
Projected 2015 rent roll – $7,434,960
Property Value – $57,315,629
Avg Prop Value – $128,799
Total Vacancy Rate – 9%
Avg Days on Market 22.7 Days
Percent of rent collected – 91%
Percent of rent collected online – 96%
Eviction Rate – 1.34%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 11.99%
Percent of closed work orders completed within 7 days – 53%
Overall Portfolio
# of Properties serviced – 430
Total Rent Roll 2014 – $4,487,514
Projected 2015 rent roll – $7,212,00
Property Value – $56,636,124
Avg Prop Value – $128,136
Total Vacancy Rate – 9%
Avg Days on Market 18 Days
Percent of rent collected – 91%
Percent of rent collected online – 84.1%
Eviction Rate – 1.08%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 7.14%
Percent of closed work orders completed within 7 days – 39%
Overall Portfolio
# of Properties serviced – 423
Total Rent Roll 2014 – $4,487,514
Projected 2015 rent roll – $6,938,136
Property Value – $53,521,6857
Avg Prop Value – $125,637
Total Vacancy Rate – 4%
Avg Days on Market 24 Days
Percent of rent collected – 95%
Percent of rent collected online – 93%
Eviction Rate – 1.36%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 11.36%
Percent of closed work orders completed within 7 days – 41%
Overall Portfolio
# of Properties serviced – 411
Total Rent Roll 2014 – $4,487,514
Projected 2015 rent roll – $6,495,558
Property Value – $51,907,536
Avg Prop Value – $123,295
Total Vacancy Rate – 8%
Avg Days on Market 24 Days
Percent of rent collected – 93%
Percent of rent collected online – 87%
Eviction Rate – less than 1%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 13.85%
Percent of closed work orders completed within 7 days – 55%
Overall Portfolio
# of Properties serviced – 410
Total Rent Roll 2014 – $4,487,514
Projected 2015 rent roll – $5,869,500
Property Value – $49,105,046
Avg Prop Value – $121,247
Total Vacancy Rate – 9%
Avg Days on Market 24 Days
Percent of rent collected – 93%
Percent of rent collected online – 76%
Eviction Rate – less than 1%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 17%
Percent of closed work orders completed within the month – 64%
Overall Portfolio
# of Properties serviced – 394
Total Rent Roll 2014 – $4,487,514
Projected 2015 rent roll – $5,869,500
Property Value – $46,288,719
Total Vacancy Rate – 9%
Avg Days on Market < $1,000 rent - 27 Avg Days on Market > $1000 rent – 35
Percent of rent collected – 93%
Percent of rent collected online – 84%
Eviction Rate – less than 1%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 17%
Percent of closed work orders completed within the month – 64%
Overall Portfolio
# of Properties serviced – 370
Total Rent Roll 2014 – $4,487,514
Projected 2015 rent roll – $4,843,560
Property Value – $46,288,719
LEASING
Total Vacancy Rate – 9%
Avg Days on Market < $1,000 rent - 57 Avg Days on Market > $1000 rent – 35
Percent of rent collected – 91%
Percent of rent collected online – 90%
Eviction Rate – Less than 1%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 23%
Percent of closed work orders completed within the month – 68%
Overall Portfolio
# of Properties serviced – 370
Total Rent Roll 2014 – $4,487,514
Jan Rent Roll – $397,466
Property Value – $43,251,391
LEASING
Total Vacancy Rate – 10%
Avg Days on Market < $1,000 rent - 58 Avg Days on Market > $1000 rent – 155
Percent of rent collected – 90%
Percent of rent collected online – 88%
Eviction Rate – Less than 1.27%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 12%
Percent of closed work orders completed within the month – 81%
Avg cost per work order – $334.74
Avg cost per make ready – $2,151.05
Overall Portfolio
# of Owners serviced – 212
# of Properties serviced – 359
Total Vacancy Rate – 10%
Avg Days on Market < $1,000 rent - 48.2 Avg Days on Market > $1000 rent – 204
Percent of rent collected – 92%
Percent of rent collected online – 85%
Eviction Rate – less than 1%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 12%
Percent of closed work orders completed within the month – 81%
Avg cost per work order – $353.93
Avg cost per make ready – $1,351.95
Overall Portfolio
# of Owners serviced – 209
# of Properties serviced – 352
Property Value – $34,602,154.00 (Based on Tax Records)
Total Vacancy Rate – 7%
Avg Days on Market < $1,000 rent - 236 Avg Days on Market > $1000 rent – 47.4
Percent of rent collected – 92%
Percent of rent collected online – 79.3%
Eviction Rate – less than 1%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 16.56%
Percent of closed work orders completed within the month – 58.28%
Avg cost per work order – $392.94
Avg cost per make ready – $790.09
OVERALL PORTFOLIO
# of Owners serviced – 252
# of Properties serviced – 349
Property Value – $34,074,915.00 (Based on Tax Records)
Total Vacancy Rate – 6%
Avg Days on Market < $1,000 rent - 31 Avg Days on Market > $1000 rent – 108
Percent of rent collected – 93%
Percent of rent collected online – 75.9%
Eviction Rate – 1.32%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 44.25%
Percent of closed work orders completed within the month – 145.07%
Avg cost per work order – $404.84
Avg cost per make ready – $779.27
OVERALL PORTFOLIO
# of Owners serviced – 294
# of Properties serviced – 345
Property Value – $32,550,102 (Based on Tax Records)
Total Vacancy Rate – 11%
Avg Days on Market < $1,000 rent - 14 Avg Days on Market > $1000 rent – 14.2
Percent of rent collected – 84.2%
Percent of rent collected online – 55.57%
Eviction Rate – 1.92%
MAINTENANCE
Avg Days to receive a bid – 48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready – Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 20.56%
Percent of closed work orders completed within 7 days – 65.42%
Avg cost per work order – $363.98
Avg cost per make ready – $1,091.46
OVERALL PORTFOLIO
# of Owners serviced – 253
# of Properties serviced – 366
Property Value – $31,313,402 (Based on Tax Records)
Total Vacancy Rate – 11%
Avg Days on Market < $1,000 rent – 50.3 Avg Days on Market > $1000 rent – 25.1
Percent of rent collected – 89.15%
Percent of rent collected online – 43.71%
Eviction Rate – 2.39%
MAINTENANCE
Avg Days to receive a bid
48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready
Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 24.00%
Percent of closed work orders completed within 7 days – 65.58%
Avg cost per work order – $271.52
Avg cost per make ready – $1,999.25
OVERALL PORTFOLIO
# of Owners serviced – 239
# of Properties serviced – 355
Property Value – $30,413,218 (Based on Tax Records)
Total Vacancy Rate – 11%
Avg Days on Market < $1,000 rent – 57.66 Avg Days on Market > $1000 rent – 17.66
Percent of rent collected – 91.10%
Percent of rent collected online – 40.50%
Eviction Rate – 2.39%
MAINTENANCE
Avg Days to receive a bid
48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready
Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 21.59%
Percent of closed work orders completed within 7 days – 66.67%
Avg cost per work order – $303.20
Avg cost per make ready – $1,999.58
OVERALL PORTFOLIO
# of Owners serviced – 229
# of Properties serviced – 334
Property Value – $29,158,203 (Based on HCAD)
Total Vacancy Rate – 2%
Avg Days on Market < $1,000 rent - 37 Avg Days on Market > $1000 rent – 17
Percent of rent collected – 94.8%
Percent of rent collected online – 37%
Eviction Rate – 2.79%
MAINTENANCE
Avg Days to receive a bid
48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready
Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 15.15%
Percent of closed work orders completed within 7 days – 45.96%
Avg cost per work order – $343.19
Avg cost per make ready – $1,777.27
OVERALL PORTFOLIO
# of Owners serviced – 202
# of Properties serviced – 325
Property Value – $26,046,778 (Based on HCAD)
LEASING
Total Vacancy Rate – 6%
Avg Days on Market < $1,000 rent – 19.14 Avg Days on Market > $1000 rent – 13.88
Percent of rent collected – 90%
Percent of rent collected online – 39%
Eviction Rate – .95%
MAINTENANCE
Avg Days to receive a bid
48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready
Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 18.44%
Percent of closed work orders completed within 7 days – 53.07%
Avg cost per work order – $279.49
Avg cost per make ready – $1,049.55
OVERALL PORTFOLIO
# of Owners serviced – 193
# of Properties serviced – 313
Property Value – $24,843,894 (Based on HCAD)
Total Vacancy Rate – 8%
Avg Days on Market < $1,000 rent – 31.5 Avg Days on Market > $1000 rent – 31.3
Percent of rent collected – 92%
Percent of rent collected online – 44%
Eviction Rate – 1.6%
MAINTENANCE
Avg Days to receive a bid
48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready
Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 16.53%
Percent of closed work orders completed within 7 days – 62.81%
Avg cost per work order – $290.89
Avg cost per make ready – $1,331.59
OVERALL PORTFOLIO
# of Owners serviced – 157
# of Properties serviced – 301
Property Value – $23,698,772 (Based on HCAD)
Total Vacancy Rate – 7%
Avg Days on Market < $1,000 rent – 48 Days Avg Days on Market > $1000 rent – 35 Days
Percent of rent collected – 88%
Percent of rent collected online – 38%
No of leads last month – 589
Eviction Rate – 1.6%
MAINTENANCE
Avg Days to receive a bid
48 hours for internal bid by Empire.
48 – 72 hours for third party
Avg Days to complete Make Ready
Empire 48 -72 hours
Third Party – 5 business days
Work Orders received by resident phone call – 13.68%
Percent of closed work orders completed within 7 days – 61.03%
OVERALL PORTFOLIO
# of Owners serviced – 149
# of Properties serviced – 239
